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        System Metrics

        Queue Real Stats Page Is Showing Incorrect Info for Longest Tasks

        Incident Report for Twilio

        Resolved

        Incorrect information has been resolved and real time queue stats page in Flex is operating normally at this time.
        Posted Aug 14, 2023 - 22:29 PDT

        Update

        Real time queue stats page in Flex is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
        Posted Aug 14, 2023 - 21:59 PDT

        Monitoring

        Real time queue stats page in Flex is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
        Posted Aug 14, 2023 - 21:29 PDT

        Update

        We are still investigating incorrect information showing on the real time queue stats page in Flex. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Aug 14, 2023 - 19:29 PDT

        Update

        We are still investigating incorrect information showing on the real time queue stats page in Flex. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Aug 14, 2023 - 17:31 PDT

        Update

        We are still investigating incorrect information showing on the real time queue stats page in Flex. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Aug 14, 2023 - 15:33 PDT

        Update

        We are still investigating incorrect information showing on the real time queue stats page in Flex. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Posted Aug 14, 2023 - 13:09 PDT

        Update

        We are still investigating incorrect information showing on the real time queue stats page in Flex. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Aug 14, 2023 - 11:12 PDT

        Update

        We are still investigating incorrect information showing on the real time queue stats page in Flex. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Posted Aug 14, 2023 - 10:09 PDT

        Update

        We are investigating incorrect information showing on the real time queue stats page in Flex. We expect to provide another update in 30 minutes or as soon as more information becomes available.
        Posted Aug 14, 2023 - 09:41 PDT

        Investigating

        Our monitoring systems have detected a potential issue with Flex. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Posted Aug 14, 2023 - 09:33 PDT
        This incident affected: FLEX (Flex Queue Stats) and TaskRouter.