SMS Delivery Failures from Twilio to Multiple Networks in United Arab Emirates, Trinidad and Tobago, Jamaica, and Haiti

Incident Report for Twilio

Resolved

The incident has been resolved and SMS delivery from Twilio to affected networks in the United Arab Emirates, Trinidad and Tobago, Jamaica, and Haiti is operating normally.

Posted Jun 23, 2026 - 04:25 PDT

Monitoring

We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in the United Arab Emirates, Trinidad and Tobago, Jamaica, and Haiti and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 23, 2026 - 02:19 PDT

Update

Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in the United Arab Emirates, Trinidad and Tobago, Jamaica, and Haiti. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Jun 23, 2026 - 02:17 PDT

Update

Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in the United Arab Emirates, Trinidad and Tobago, Jamaica, and Haiti. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Jun 22, 2026 - 22:16 PDT

Update

Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in the United Arab Emirates, Trinidad and Tobago, Jamaica, and Haiti. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 22, 2026 - 20:10 PDT

Identified

Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in multiple countries across Middle East & Africa and Latin America, including the United Arab Emirates, Trinidad and Tobago, Jamaica, and Haiti. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jun 22, 2026 - 19:04 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America, SMS, Middle East & Africa).