Flex and TaskRouter Statistics APIs are degraded

Incident Report for Twilio

Resolved

This incident has been resolved.

Posted Apr 23, 2020 - 00:06 PDT

Monitoring

TaskRouter statistics API has recovered. We are continuing to monitor Flex Real-Time Queues View recovery.

Posted Apr 23, 2020 - 00:00 PDT

Update

We are continuing to investigate this issue.

Posted Apr 22, 2020 - 23:21 PDT

Investigating

Supervisors using the Flex Real-Time Queues View will not see updates to their statistics. Requests to the TaskRouter statistics APIs may result in 500 errors. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information

Posted Apr 22, 2020 - 23:02 PDT

This incident affected: FLEX (Flex Application Platform) and TaskRouter.