Issue with Voice Transcription Delays

Incident Report for Twilio

Resolved

Voice Transcription delays have been resolved and the Voice Transcriptions service is now operating normally at this time.

Posted Jul 12, 2022 - 11:48 PDT

Monitoring

Voice Transcriptions are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Jul 12, 2022 - 11:10 PDT

Update

We are investigating an issue with Voice Transcriptions. Customers may see delays with their Voice Transcriptions. We expect to provide another update in 1 hour or as soon as more information becomes available

Posted Jul 12, 2022 - 10:10 PDT

Investigating

We detected a potential issue with Voice Transcriptions. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jul 12, 2022 - 10:02 PDT

This incident affected: PROGRAMMABLE VOICE US1 (Recording Transcriptions US1).