Inbound Call Failures to a Subset of Twilio Hungary, Norway, and Croatia Phone Numbers

Incident Report for Twilio

Resolved

The issue affecting inbound calls to Twilio Hungary, Norway, and Croatia phone numbers has been resolved, and the service is functioning normally at this time.

Posted Aug 10, 2022 - 13:27 PDT

Monitoring

We have started seeing recovery for inbound calls to Twilio Hungary, Norway, and Croatia phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 10, 2022 - 11:29 PDT

Update

We are observing call failures to a subset of Twilio Hungary, Norway, and Croatia phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hours or as soon as more information becomes available.

Posted Aug 10, 2022 - 10:32 PDT

Investigating

Our monitoring systems have detected a potential issue with incoming voice call failures to Hungary, Norway, and Croatia over a Twilio subset of numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Aug 10, 2022 - 10:19 PDT

This incident affected: CARRIER NETWORK (Voice, Europe).