Issues with WhatsApp Template Message Approvals

Incident Report for Twilio

Resolved

The issues with WhatsApp template message approvals has been resolved and is operating normally at this time. This incident has been resolved.

Posted Mar 21, 2025 - 05:55 PDT

Update

We continue to experience issues with WhatsApp template message approvals. Our Engineering team is actively investigating the matter. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Mar 21, 2025 - 03:21 PDT

Update

We continue to experience issues with WhatsApp template message approvals. Our Engineering team is actively investigating the matter. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 21, 2025 - 01:27 PDT

Investigating

We continue to experience issues with WhatsApp template message approvals. Our Engineering team is actively investigating the matter. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 21, 2025 - 00:29 PDT

Monitoring

We have observed a recovery from the issues with WhatsApp template message approvals. We are monitoring the service to ensure a full recovery, and we will provide another update in 4 hours or as soon as more information becomes available.

Posted Mar 20, 2025 - 18:38 PDT

Investigating

We are currently experiencing issues with WhatsApp template message approvals. Our Engineering team is actively investigating the matter. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 20, 2025 - 17:44 PDT

This incident affected: PROGRAMMABLE MESSAGING (Messaging Channels).