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System Metrics
Voice Quality Call Issues to Multiple Countries in Europe
Incident
Report for Twilio
Resolved
We have seen stability in call quality, however the issue has not been fully resolved, and we may experience a recurrence of quality degradation due to heavy packet loss on calls to and from multiple countries in Europe. We have identified the subset of customers affected, are closing this incident post, and will be reaching out to these customers individually for further follow-up.
Update
We have seen stability in the quality of calls, nevertheless the problem has not been totally resolved and we can experience recurrence in quality degradation due to high packet loss in calls to and from multiple countries in Europe. Therefore, we continue to monitor the service to ensure a full recovery and service stability. We’ll provide another update on 05/16/2023 at 10:25 PDT hours or as soon as more information becomes available.
Update
We are still observing a recovery from the voice quality issues due to high packet loss impacting calls to multiple European countries. We are monitoring the service and we'll continue to do so to ensure a full recovery. We'll provide another update in 24 hours or as soon as more information becomes available.
Update
We are still observing a recovery from the voice quality issues due to high packet loss impacting calls to multiple European countries. We are monitoring the service and we'll continue to do so to ensure a full recovery. We'll provide another update in 24 hours or as soon as more information becomes available.
Update
We are still observing a recovery from the voice quality issues due to high packet loss impacting calls to multiple European countries. We are monitoring the service and we'll continue to do so to ensure a full recovery. We'll provide another update in 24 hours or as soon as more information becomes available.
Update
We are still observing a recovery from the voice quality issues due to high packet loss impacting calls to multiple European countries. We are monitoring the service and we'll continue to do so to ensure a full recovery. We'll provide another update in 24 hours or as soon as more information becomes available.
Update
We are still observing a recovery from the voice quality issues due to high packet loss impacting calls to multiple European countries. We are monitoring the service and we'll continue to do so to ensure a full recovery. We'll provide another update in 24 hours or as soon as more information becomes available.
Update
We are still observing a recovery from the voice quality issues due to high packet loss impacting calls to multiple European countries. We are monitoring the service and we'll continue to do so to ensure a full recovery. We'll provide another update in 24 hours or as soon as more information becomes available.
Update
We continue to observe a recovery from the voice quality issues due to high packet loss impacting calls to multiple European countries. We are monitoring the service and we'll continue to do so to ensure a full recovery. We'll provide another update in 24 hours or as soon as more information becomes available.
Update
We continue to observe a recovery from the voice quality issues due to high packet loss impacting calls to multiple European countries. We are monitoring the service to ensure a full recovery and will provide another update in 16 hours or as soon as more information becomes available.
Update
We continue to observe a recovery from the voice quality issues due to high packet loss impacting calls to multiple European countries. We are monitoring the service to ensure a full recovery and will provide another update in 16 hours or as soon as more information becomes available.
Update
We continue to observe a recovery from the voice quality issues due to high packet loss impacting calls to multiple European countries. We are monitoring the service to ensure a full recovery and will provide another update in 16 hours or as soon as more information becomes available.
Update
We continue to observe a recovery from the voice quality issues due to high packet loss impacting calls to multiple Europe countries. We are monitoring the service to ensure a full recovery and will provide another update in 16 hours or as soon as more information becomes available.
Update
We continue to observe recovery in voice quality issues due to high packet loss impacting calls to multiple Europe countries. We are monitoring the service to ensure a full recovery and will provide another update in 8 hours or as soon as more information becomes available.
Update
We continue to observe recovery in voice quality issues due to high packet loss impacting calls to multiple Europe countries. We are monitoring the service to ensure a full recovery and will provide another update in 4 hours or as soon as more information becomes available.
Update
We continue to observe recovery in voice quality issues due to high packet loss impacting calls to multiple Europe countries. We are monitoring the service to ensure a full recovery and will provide another update in 2 hours or as soon as more information becomes available.
Update
We continue to observe recovery in voice quality issues due to high packet loss impacting calls to multiple Europe countries. We are monitoring the service to ensure a full recovery and will provide another update in 2 hours or as soon as more information becomes available.
Monitoring
We have started seeing recovery for voice quality issues due to high packet loss impacting calls to multiple Europe countries. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Update
We continue experiencing voice quality issues due to high packet loss impacting calls to multiple Europe countries. Our engineers are working with our carrier partners to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Update
We continue experiencing voice quality issues due to high packet loss impacting calls to multiple Europe countries. Our engineers are working with our carrier partners to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Update
We continue experiencing voice quality issues due to high packet loss impacting calls to multiple Europe countries. Our engineers are working with our carrier partners to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Update
We are still experiencing voice quality issues due to high packet loss impacting calls to multiple Europe countries. Our engineers are working with our carrier partners to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Investigating
After monitoring for some time, we started seeing a degradation of the service. We're experiencing voice quality issue due to high packet loss impacting calls to multiple Europe countries. Our engineers are working with our carrier partners to resolve the issue. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Update
We are continuing to see recovery for Voice quality issue due to high packet loss impacting calls to multiple Europe countries. We will monitor to ensure a full recovery and expect to provide another update in 2 hours or as soon as more information becomes available.
Monitoring
We have started seeing recovery for Voice quality issue due to high packet loss impacting calls to multiple Europe countries. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Update
We continue to observe Voice quality issue due to high packet loss impacting calls to multiple Europe countries. We are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Investigating
We are observing Voice quality issue due to high packet loss impacting multiple Europe countries. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
This incident affected: CARRIER NETWORK (Voice, Europe).