Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
Zipwhip Gateway
Issues related to Zipwhip's Services
System Metrics
WhatsApp Message Delivery Delays
Incident
Report for Twilio
Resolved
We are no longer experiencing message delivery delays for messages sent via WhatsApp. This incident has been resolved.
Monitoring
We have started seeing recovery for the issue causing WhatsApp message delivery delays. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Update
WhatsApp message delivery is currently impacted due to elevated, intermittent errors from Meta. Affected WhatsApp messages are being retried, but are likely to experience delays in delivery, and some may fail if their validity period has expired. We are actively working with Meta to resolve this incident, and will provide another update in 4 hours or as soon as more information becomes available.
Update
WhatsApp message delivery is currently impacted due to elevated, intermittent errors from Meta. Affected WhatsApp messages are being retried, but are likely to experience delays in delivery, and some may fail if their validity period has expired. We are actively working with Meta to resolve this incident, and will provide another update in 2 hours or as soon as more information becomes available.
Update
We are continuing to experience message delivery delays for messages sent via WhatsApp. Our engineers are working with Meta to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Update
We are experiencing message delivery delays for messages sent via WhatsApp. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Investigating
Our monitoring systems have detected a potential issue with Programmable Messaging. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: PROGRAMMABLE MESSAGING (Messaging Channels).