Inbound Call Failure to Phone Numbers in Guatemala

Incident Report for Twilio

Resolved

We are no longer experiencing inbound call failures to Guatemalan numbers. This incident has been resolved.

Posted Mar 06, 2020 - 12:43 PST

Monitoring

We are observing successful calls to Guatemalan numbers for the last 15 minutes. We will continue to monitor to ensure a full recovery.

Posted Mar 06, 2020 - 10:45 PST

Investigating

We are experiencing inbound call failures to Guatemalan numbers. Our engineers are working with our carrier partner to resolve this issue. We will provide more information as soon as it becomes available.

Posted Mar 06, 2020 - 08:53 PST

This incident affected: PROGRAMMABLE VOICE US1 (PSTN US1) and CARRIER NETWORK (Voice, Latin America).