RCS Messages Sent to AT&T Test Recipients are Failing for All Customers

Incident Report for Twilio

Resolved

We are no longer experiencing failures when sending RCS messages to AT&T phone numbers added to the Sender as a test device. This incident has been resolved.

Posted Aug 07, 2025 - 17:55 PDT

Monitoring

We are observing recovery from the issue causing failures when sending RCS messages to AT&T phone numbers added to the Sender as a test device. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 07, 2025 - 15:55 PDT

Update

We continue to observe failures when sending RCS messages to AT&T phone numbers added to the Sender as a test device. We are working with our providers to identify if this is expected. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Aug 07, 2025 - 15:23 PDT

Update

We continue to observe failures when sending RCS messages to AT&T phone numbers added to the Sender as a test device. We are working with our providers to identify if this is expected. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 07, 2025 - 13:23 PDT

Update

We are observing failures when sending RCS messages to AT&T phone numbers added to the Sender as a test device. We are working with our providers to identify if this is expected. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 07, 2025 - 12:23 PDT

Investigating

Our monitoring systems have detected a potential issue with RCS message failures. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Aug 07, 2025 - 12:07 PDT

This incident affected: PROGRAMMABLE MESSAGING (Messaging Channels).