Increase errors in whatsapp channel for verify

Incident Report for Twilio

Resolved

Our engineers have confirmed full recovery for the issue causing errors and message delays on the WhatsApp channel for Verify. This incident is resolved.

Posted Mar 25, 2026 - 14:06 PDT

Monitoring

Our engineers have begun to see recovery for the issue causing errors and message delays on the WhatsApp channel for Verify. We will continue to monitor to ensure a full recovery. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 25, 2026 - 13:08 PDT

Update

Our engineers have identified an issue causing errors and message delays on the WhatsApp channel for Verify. We are working with the provider on a resolution and expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 25, 2026 - 11:16 PDT

Identified

Our engineers have identified an issue causing errors and message delays on the WhatsApp channel for Verify. We are working with the provider on a resolution and expect to provide another update in one hour or as soon as more information becomes available.

Posted Mar 25, 2026 - 10:06 PDT

This incident affected: PROGRAMMABLE MESSAGING (WhatsApp Messaging).