Super Sim Was Affected

Incident Report for Twilio

Resolved

Between 22:10 and 22:25 UTC we investigated an issue where devices using Super SIM may have experienced delays in attaching to the network. The SIM needed to failover to another IMSI in order to successfully attach to the network. We are actively monitoring the situation and working with our partner to understand what happened. We will provide another update if more information becomes available.

Posted Jul 24, 2024 - 15:44 PDT

Investigating

Our monitoring systems have detected a potential issue with Super Sim. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jul 24, 2024 - 15:27 PDT