Message Log Delays via Console and API

Incident Report for Twilio

Resolved

We are no longer observing delays in Message Log access via the Console and API. This incident is now resolved.

Posted Nov 30, 2020 - 17:25 PST

Update

We are no longer observing delays in Message Log access via the Console and API. This incident is now resolved.

Posted Nov 30, 2020 - 17:25 PST

Update

We are observing recovery in Message Log access via the Console and API for a subset of customers. We will continue to monitor the situation before we mark the incident as fully resolved. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 30, 2020 - 16:20 PST

Monitoring

We are no longer observing message Log Delays via Console and API. We will continue to monitor the situation before we mark the incident as fully resolved.

Posted Nov 30, 2020 - 15:44 PST

Update

A subset of customers is experiencing delays when attempting to access the Message Logs either via the Console or API. Our engineers have identified the issue and working to restore service. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 30, 2020 - 12:54 PST

Investigating

A subset of our customers are experiencing delays when they try to access their message logs. Our engineers are investigating. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 30, 2020 - 11:05 PST

This incident affected: PROGRAMMABLE MESSAGING (MMS, SMS, WhatsApp Messaging).