Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
Zipwhip Gateway
Issues related to Zipwhip's Services
System Metrics
Super SIM Devices Over-The-Air Updates
Incident
Report for Twilio
Resolved
The issue affecting Super SIM over the air updates has been resolved, and the service is functioning normally at this time.
Monitoring
We have started seeing recovery on Super SIM over the air updates. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Update
We continue to experience an issue where devices appear not to be pulling down their queued Over-the-Air Updates (OTAs). We are actively working to identify and resolve the issue. We will provide another update in 8 hours or sooner once more information becomes available.
Update
We continue to experience an issue where devices appear not to be pulling down their queued Over-the-Air Updates (OTAs). We are actively working to identify and resolve the issue. We will provide another update in 4 hours or sooner once more information becomes available.
Update
Since 14:57 UTC we are investigating an issue where devices appear not to be pulling down their queued Over-the-Air Updates (OTAs). We continue to actively work to identify and resolve the issue. We will provide another update in 2 hours or sooner once more information becomes available.
Update
Since 14:57 UTC we are investigating an issue where devices appear not to be pulling down their queued Over-the-Air Updates (OTAs). We are actively working to identify and resolve the issue. We will provide another update in 1 hour or sooner once more information becomes available.
Investigating
Our monitoring systems have detected a potential issue with Super SIM over the air updates. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.