SMS Delivery Delays to ISP Telecom network in US via Subset of Shortcodes

Incident Report for Twilio

Resolved

This incident has been resolved.

Posted May 14, 2024 - 05:33 PDT

Monitoring

We are observing recovery in SMS delivery delays when sending to ISP Telecom network in US via Subset of Shortcodes. Our engineers are monitoring the recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted May 14, 2024 - 03:41 PDT

Investigating

We are experiencing SMS delivery delays when sending to ISP Telecom network in US via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted May 14, 2024 - 02:53 PDT

This incident affected: CARRIER NETWORK (SMS Short Code, North America) and PROGRAMMABLE MESSAGING (SMS).