Push Notification Delivery Issue for Customers still using FCM Legacy APIs

Incident Report for Twilio

Resolved

We have fully investigated the potential issue with GCM/Legacy FCM push notification delivery for customers still using FCM legacy APIs. issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

Posted Sep 04, 2024 - 14:50 PDT

Investigating

Our monitoring systems have detected a potential issue with GCM/Legacy FCM push notification delivery for customers still using FCM legacy APIs. Customers need to Migrate to new FCM HTTP v1 API to avoid any service disruption: https://help.twilio.com/articles/20768292997147-Updating-Twilio-Push-for-FCM-HTTP-v1-API.

Posted Sep 03, 2024 - 21:21 PDT