Programmable Video Participants not Disconnected From a Reconnecting Application or Browser for a Subset of Twilio Customers

Incident Report for Twilio

Resolved

Our engineering team has applied a fix to resolve the issue. In progress rooms may still exhibit the behavior until the room ends. This incident has been resolved.

Posted Sep 24, 2020 - 22:11 PDT

Update

We have identified the issue that led to a race condition during reconnecting that can cause a Participant to stay in a room until the room is ended or the maximum Participant session length of 4 hours is hit, whichever is first. Our Engineering team continues to work on the fix. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Sep 24, 2020 - 18:05 PDT

Identified

We have identified the issue causing Video participants to not be disconnected from a reconnecting application or browser that is affecting the Programmable Video API for a subset of customers. Our Engineering Team is working on the fix. This issue started during a deployment on the morning of September 18th. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 24, 2020 - 16:03 PDT

Update

We are investigating an issue with Programmable Video participants in some rare cases not being disconnected after the application or browser enters a reconnecting state and they do not disconnect until the full 4 hours are complete for a subset of customers. We expect to have an update for you in 1 hour.

Posted Sep 24, 2020 - 15:04 PDT

Investigating

Our monitoring systems have detected a potential issue with Programmable Video. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Sep 24, 2020 - 14:37 PDT

This incident affected: PROGRAMMABLE VIDEO (Group Rooms, Peer-to-Peer Rooms).