Delivery issue in US for messages sent from Shortcodes

Incident Report for Twilio

Resolved

The issue has been resolved and all systems are operating normally

Posted Aug 08, 2018 - 20:39 PDT

Monitoring

We are seeing recovery in Short Code delivery issues towards T-mobile and Verizon handsets. Our engineering team will continue to monitor the service.

Posted Aug 08, 2018 - 19:53 PDT

Identified

Our engineering team is continuing to work with our carrier partner to resolve Short Code delivery issues towards T-mobile and Verizon handsets. We will provide next update in 30 minutes.

Posted Aug 08, 2018 - 19:25 PDT

Update

We continue to work with our carrier partner to resolve Short Code delivery issues towards T-mobile and Verizon handsets. We will provide next update in 30 minutes.

Posted Aug 08, 2018 - 18:47 PDT

Investigating

Our engineering team is investigating an issue with delivery of messages from short codes in US towards T-Mobile and Verizon. Our engineers have escalated with the carrier partner and carrier partner is investigating the issue.

Posted Aug 08, 2018 - 18:16 PDT

This incident affected: CARRIER NETWORK (SMS Short Code, North America).