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System Metrics
Call Failures to Claro Mobile Subscribers in Puerto Rico
Incident
Report for Twilio
Resolved
The issue affecting call failures to Claro Mobile subscribers in Puerto Rico has been resolved, and the service is functioning normally at this time.
Update
We continue to observe recovery in call failures to Claro Mobile subscribers in Puerto Rico. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Monitoring
We are observing recovery in call failures to Claro Mobile subscribers in Puerto Rico. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Update
We keep observing call failures to Claro Mobile subscribers in Puerto Rico. We continue working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Update
We are still observing call failures to Claro Mobile subscribers in Puerto Rico. We continue working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Update
We are observing call failures to Claro Mobile subscribers in Puerto Rico. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Investigating
Our monitoring systems have detected a potential issue with Outbound Call Failures to Claro Mobile Subscribers in Puerto Rico. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: CARRIER NETWORK (Voice, Latin America).