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        User Authentication Identity Gateway API Failure Increase for XL Axiata in Indonesia

        Incident Report for Twilio

        Resolved

        The incident has been resolved and User Authentication Identity Gateway API failure increase for XL Axiata in Indonesia is operating normally.
        Posted Aug 30, 2026 - 14:03 PDT

        Monitoring

        We have observed a recovery in User Authentication Identity Gateway API failure increase for XL Axiata in Indonesia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Aug 30, 2026 - 11:57 PDT

        Update

        Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for XL Axiata in Indonesia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Aug 30, 2026 - 09:55 PDT

        Investigating

        Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for XL Axiata in Indonesia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted Aug 30, 2026 - 08:54 PDT
        This incident affected: CARRIER NETWORK (Verify Silent Network Auth).