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        Intermittent Issues While Purchasing Phone Number Through Console or Using API

        Incident Report for Twilio

        Resolved

        We are no longer observing issues with the ability to purchase phone numbers. This incident has been resolved.
        Posted Nov 18, 2022 - 18:57 PST

        Update

        The ability to purchase phone numbers is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
        Posted Nov 18, 2022 - 18:40 PST

        Monitoring

        The ability to purchase phone numbers is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
        Posted Nov 18, 2022 - 18:10 PST

        Update

        We are seeing intermittent issues while purchasing phone numbers. We noticed that API requests to purchase numbers are timing out without an error code returned. Also, when clicking 'Buy Number' in console, the button spins before resetting back to 'Buy Number'. Our engineers are actively investigating the issue and we expect to provide another update in 4 hours or as soon as more information becomes available.
        Posted Nov 18, 2022 - 15:44 PST

        Update

        We are seeing intermittent issues while purchasing phone numbers. We noticed that API requests to purchase numbers are timing out without an error code returned. Also, when clicking 'Buy Number' in console, the button spins before resetting back to 'Buy Number'. Our engineers are actively investigating the issue and we expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Nov 18, 2022 - 13:44 PST

        Update

        We are seeing intermittent issues while purchasing phone numbers. We noticed that API requests to purchase numbers are timing out without an error code returned. Also, when clicking 'Buy Number' in console, the button spins before resetting back to 'Buy Number'. Our engineers are actively investigating the issue and we expect to provide another update in 1 hour or as soon as more information becomes available.
        Posted Nov 18, 2022 - 12:46 PST

        Investigating

        Our monitoring systems have detected a potential issue with purchasing phone numbers Through Console and API. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Posted Nov 18, 2022 - 12:22 PST
        This incident affected: DEVELOPER TOOLS (Console, REST API).