SMS Delivery Report Delays to Multiple Networks in the US for a Subset of Shortcodes

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery report delays to multiple networks in the US for a subset of shortcodes. This incident has been resolved.

Posted May 10, 2024 - 15:58 PDT

Update

We are experiencing message delivery report delays when sending to multiple networks in the US for a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted May 10, 2024 - 14:03 PDT

Update

We are experiencing message delivery report delays when sending to multiple networks in the US for a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted May 10, 2024 - 13:03 PDT

Investigating

Our monitoring systems have detected an issue with SMS delivery report delays to multiple networks in the US. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted May 10, 2024 - 12:56 PDT

This incident affected: CARRIER NETWORK (SMS Short Code, North America).