Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
Zipwhip Gateway
Issues related to Zipwhip's Services
System Metrics
Super SIM Connectivity Loss For ~3% of Devices
Incident
Report for Twilio
Resolved
At 15:55 PDT, we observed the loss of connectivity for ~3% of sessions. As of 17:31 PST, most of the affected devices have reconnected.
Identified
At 15:55 PDT, we observed the loss of connectivity for ~3% of sessions. The affected devices started to reconnect and we observe that as of 16:55 PDT, ~60% of the affected devices came back. We will provide another update in 1 hour or as soon as more information becomes available.
Update
At 15:55 PDT, we observed the loss of connectivity for ~3% of sessions. The affected devices started to reconnect and we observe that ~1/3 of the affected devices came back. We will provide another update in 1 hour or as soon as more information becomes available.
Investigating
Our monitoring systems have detected a potential issue with Super SIM. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.