Outage of short code traffic

Incident Report for Twilio

Resolved

All services are operating normally. During the outage window from 5:37am PST to 6:21am PST, short code messages were not delivered. This outage did not cause a delay as previously identified, but messages were not delivered to or from Twilio short codes if they were sent during the outage window.

Posted Dec 08, 2017 - 06:39 PST

Investigating

We are investigating an issue with short code SMS delivery. We are working with our carrier partner to resolve the issue. Another update will be posted in 1 hour.

Posted Dec 08, 2017 - 06:19 PST

This incident affected: CARRIER NETWORK (SMS Short Code, North America).