We are no longer experience SMS & MMS delivery towards Fido and Rogers in Canada.This issue has been resolved.
Posted Apr 19, 2021 - 23:00 PDT
Monitoring
We are observing recovery of SMS & MMS delivery towards Fido and Rogers in Canada. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Apr 19, 2021 - 21:05 PDT
Update
The issue causing SMS & MMS delivery delays when sending messages to Canada Rogers & Fido networks has been identified. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Posted Apr 19, 2021 - 19:33 PDT
Update
The issue causing SMS & MMS delivery delays when sending messages to Canada Rogers & Fido networks has been identified. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Posted Apr 19, 2021 - 17:34 PDT
Identified
The issue causing SMS & MMS delivery delays when sending messages to Canada Rogers & Fido networks has been identified. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Posted Apr 19, 2021 - 16:47 PDT
Update
We continue to experience SMS delivery delays when sending messages to Canada Rodgers/Fido network. Our engineers have also confirmed that MMS is being impacted. Our engineers continue working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Posted Apr 19, 2021 - 13:00 PDT
Update
We continue to experience SMS delivery delays when sending messages to Canada Rodgers/Fido network. Our engineers have also confirmed that MMS is being impacted. Our engineers continue working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Posted Apr 19, 2021 - 12:52 PDT
Update
We are continuing to investigate this issue.
Posted Apr 19, 2021 - 12:51 PDT
Update
We continue to experience SMS delivery delays when sending messages to Canada Rodgers/Fido network. Our engineers have also confirmed that MMS is being impacted. Our engineers continue working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Posted Apr 19, 2021 - 12:51 PDT
Update
We continue to experience SMS delivery delays when sending messages to Canada Rodgers/Fido network. Our engineers continue working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Posted Apr 19, 2021 - 11:50 PDT
Update
We continue experiencing SMS delivery delays when sending messages to Canada Rodgers/Fido network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Apr 19, 2021 - 09:59 PDT
Investigating
Our monitoring systems have detected a potential issue with delay in SMS delivery to Canada Rogers/Fido Network (302-720). Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Posted Apr 19, 2021 - 09:02 PDT
This incident affected: CARRIER NETWORK (SMS Long Code, North America, MMS Long Code, North America, SMS Short Code, North America, MMS Short Code, North America, SMS Toll-Free, North America).