Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
Zipwhip Gateway
Issues related to Zipwhip's Services
System Metrics
SMS and MMS Delivery Delays to Canada Rogers/Fido Network
Incident
Report for Twilio
Resolved
We are no longer experience SMS & MMS delivery towards Fido and Rogers in Canada.This issue has been resolved.
Monitoring
We are observing recovery of SMS & MMS delivery towards Fido and Rogers in Canada. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Update
The issue causing SMS & MMS delivery delays when sending messages to Canada Rogers & Fido networks has been identified. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Update
The issue causing SMS & MMS delivery delays when sending messages to Canada Rogers & Fido networks has been identified. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Identified
The issue causing SMS & MMS delivery delays when sending messages to Canada Rogers & Fido networks has been identified. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Update
We continue to experience SMS delivery delays when sending messages to Canada Rodgers/Fido network. Our engineers have also confirmed that MMS is being impacted. Our engineers continue working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Update
We continue to experience SMS delivery delays when sending messages to Canada Rodgers/Fido network. Our engineers have also confirmed that MMS is being impacted. Our engineers continue working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Update
We are continuing to investigate this issue.
Update
We continue to experience SMS delivery delays when sending messages to Canada Rodgers/Fido network. Our engineers have also confirmed that MMS is being impacted. Our engineers continue working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Update
We continue to experience SMS delivery delays when sending messages to Canada Rodgers/Fido network. Our engineers continue working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Update
We continue experiencing SMS delivery delays when sending messages to Canada Rodgers/Fido network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Investigating
Our monitoring systems have detected a potential issue with delay in SMS delivery to Canada Rogers/Fido Network (302-720). Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: CARRIER NETWORK (SMS Long Code, North America, MMS Long Code, North America, SMS Short Code, North America, MMS Short Code, North America, SMS Toll-Free, North America).