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        Our Engineers are Investigating an Issue with Outbound Calls to a Small Set of Numbers in Japan

        Incident Report for Twilio

        Resolved

        A small subset of SoftBank calls in Japan were impacted for 4 weeks, 1 day, 21 hours. During this period, customers may have experienced blocked calls. The issue has now been resolved.
        Posted Jul 08, 2022 - 16:12 PDT

        Monitoring

        Our engineers are currently investigating the customer impact of a retroactive issue with a small subset of SoftBank calls in Japan that failed. We will follow up and provide customer impact details within 2 hours.
        Posted Jul 08, 2022 - 14:11 PDT
        This incident affected: PROGRAMMABLE VOICE US1 (PSTN US1).
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