WhatsApp Messages Stuck in Outbound Queues

Incident Report for Twilio

Resolved

The queue issues affecting outbound Whatsapp messages have been resolved and outbound Whatsapp messages are operating normally at this time.

Posted Oct 31, 2022 - 14:16 PDT

Monitoring

Outbound WhatsApp messages are now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 31, 2022 - 12:19 PDT

Update

We are seeing WhatsApp messages stuck in outbound queues. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 31, 2022 - 11:20 PDT

Investigating

Our monitoring systems have detected a potential issue with outbound WhatsApp messages. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Oct 31, 2022 - 11:02 PDT

This incident affected: PROGRAMMABLE MESSAGING (WhatsApp Messaging).