Degraded <Gather> Speech Recognition Sessions

Incident Report for Twilio

Resolved

The issue causing degraded Gather processing with input=“speech dtmf” or input=“speech” has been resolved and it is operating normally at this time.

Posted Feb 15, 2022 - 21:45 PST

Monitoring

We are observing recovery in Gather processing with input=“speech dtmf” or input=“speech”. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 15, 2022 - 19:42 PST

Update

The issue causing degraded Gather processing with input=“speech dtmf” or input=“speech” has been identified. Our engineering teams are actively working to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Feb 15, 2022 - 19:16 PST

Update

The issue causing degraded Gather processing with input=“speech dtmf” or input=“speech” has been identified. Our engineering teams are actively working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 15, 2022 - 17:16 PST

Identified

The issue causing degraded Gather processing with input=“speech dtmf” or input=“speech” has been identified. Our engineering teams are actively working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Feb 15, 2022 - 16:12 PST

Update

We are investigating degraded Gather processing with input=“speech dtmf” or input=“speech”. Sessions affected by this would have their processing terminated early (and move on to the next TwiML verb in the document) We expect to provide another update in 1 hour or as soon as more information becomes available

Posted Feb 15, 2022 - 15:04 PST

Investigating

Our monitoring systems have detected a potential issue with Gather Speech Recognition. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Feb 15, 2022 - 14:51 PST

This incident affected: PROGRAMMABLE VOICE US1 (TwiML US1).