Toll-Free MMS Delivery Failures towards US Destination Numbers

Incident Report for Twilio

Resolved

We are no longer experiencing MMS delivery failures from Toll-Free numbers. This incident has been resolved.

Posted Nov 26, 2020 - 17:56 PST

Monitoring

We are observing successful MMS delivery from Toll-Free numbers. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hour or as soon as more information becomes available.

Posted Nov 26, 2020 - 16:44 PST

Investigating

Our monitoring systems have detected a potential issue with Toll-free MMS Delivery. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Nov 26, 2020 - 16:41 PST

This incident affected: CARRIER NETWORK (SMS Toll-Free, North America).