Long Code SMS Delivery Delays to Verizon for a Subset of Customers

Incident Report for Twilio

Resolved

A subset of Twilio long code SMS deliveries were delayed to Verizon between 10:00-10:50AM and 12-1:50PM Pacific Time on 09/29/2020. The issue has now been resolved.

Posted Sep 29, 2020 - 14:52 PDT

Investigating

Our monitoring systems have detected a potential issue with Twilio Long Code SMS Delivery Delays to Verizon. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Sep 29, 2020 - 14:18 PDT

This incident affected: CARRIER NETWORK (SMS Long Code, North America).