Incorrect Error Code Delivered to Customers in Certain Cases for Orchestrated RCS Messages

Incident Report for Twilio

Resolved

The issue affecting incorrect error codes being delivered to customers in certain cases for orchestrated RCS Messages has been resolved and the service is now functioning normally.

Posted Sep 13, 2025 - 01:02 PDT

Monitoring

We continue to see recovery for the issue with incorrect error code being delivered to customers in certain cases for orchestrated RCS Messages. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Posted Sep 13, 2025 - 00:34 PDT

Update

We are continuing to investigate on the issue with incorrect error code being delivered to customers in certain cases for orchestrated RCS Messages. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Sep 12, 2025 - 23:35 PDT

Update

We are continuing to investigate on the issue with incorrect error code being delivered to customers in certain cases for orchestrated RCS Messages. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 12, 2025 - 21:48 PDT

Investigating

We are investigating an issue with incorrect error code being delivered to customers in certain cases for orchestrated RCS Messages. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Sep 12, 2025 - 20:48 PDT

This incident affected: PROGRAMMABLE MESSAGING (RCS Messaging).