Intermittent failure messages when submitting a ticket through console

Incident Report for Twilio

Resolved

We are no longer experiencing an error when trying to submit a ticket through the console. This incident has been resolved.

Posted Sep 07, 2020 - 08:10 PDT

Update

We are continuing to investigate the issue that causes the error "Failed to create a ticket" when trying to submit a ticket through the console. The tickets are still being created, despite this error. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 07, 2020 - 06:29 PDT

Investigating

We are currently seeing some cases of the error "Failed to create a ticket" when trying to submit a ticket through console. The tickets are still being created, despite this error. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Sep 07, 2020 - 05:27 PDT

This incident affected: DEVELOPER TOOLS (Console).