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Intermittent failure messages when submitting a ticket through console
Incident
Report for Twilio
Resolved
We are no longer experiencing an error when trying to submit a ticket through the console. This incident has been resolved.
Update
We are continuing to investigate the issue that causes the error "Failed to create a ticket" when trying to submit a ticket through the console. The tickets are still being created, despite this error. We will provide another update in 2 hours or as soon as more information becomes available.
Investigating
We are currently seeing some cases of the error "Failed to create a ticket" when trying to submit a ticket through console. The tickets are still being created, despite this error. We expect to provide another update in 1 hour or as soon as more information becomes available.
This incident affected: TWILIO PLATFORM (Console).
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