SMS Delivery Delays Affecting Twilio Verify and Authy

Incident Report for Twilio

Resolved

SMS delivery delays when sending messages through Twilio Verify and Authy has been resolved, and is operating normally at this time.

Posted Feb 02, 2021 - 21:53 PST

Monitoring

SMS delivery delays when sending messages through Twilio Verify and Authy is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Feb 02, 2021 - 21:23 PST

Update

We are seeing some recovery for SMS delivery delays when sending messages through Twilio Verify and Authy that are affecting several countries. Our engineers are still currently working to restore service. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Feb 02, 2021 - 20:28 PST

Update

We are seeing recovery for SMS delivery delays when sending messages to Australia through Twilio Verify and Authy. We are currently investigating potential situations where SMS delivery delays when sending messages through Twilio Verify and Authy may be affecting additional countries. Our engineers are working to restore service. We will provide another update in 2 hours or as soon as more information becomes available

Posted Feb 02, 2021 - 18:32 PST

Investigating

We are experiencing SMS delivery delays when sending messages to Australia through Twilio Verify and Authy. TOTP and Push notifications are not affected. Our engineers are working to restore service. We will provide another update in 1 hour or as soon as more information becomes available

Posted Feb 02, 2021 - 17:55 PST

This incident affected: ACCOUNT SECURITY (Authy 2FA, Verify).