TrustHub A2P 10DLC Brand Registration Submission Fails to Advance

Incident Report for Twilio

Resolved

The TrustHub A2P 10DLC Registration submission failure in the Console has been resolved and the Console is operating normally at this time.

Posted Aug 13, 2021 - 14:53 PDT

Monitoring

The TrustHub A2P 10DLC Registration submission in the Console is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 13, 2021 - 13:02 PDT

Identified

Our engineers have identified the issue causing an interruption in the Twilio Console with TrustHub A2P 10DLC Registration submission and are working to deploy a fix. Users may experience a failure to navigate to the next page when clicking the ‘Continue’ button. Additionally the Trust Score may be marked as ‘0’. As a workaround, please refresh periodically for the secondary vetting score to be applied. We expect to provide another update in 24 hours or as soon as more information becomes available.

Posted Aug 12, 2021 - 16:39 PDT

Update

We are investigating an interruption in the Twilio Console with TrustHub A2P 10DLC Registration submission. Users may experience a failure to navigate to the next page when clicking the ‘Continue’ button. Additionally the Trust Score may be marked as ‘0’. As a workaround, please refresh periodically for the secondary vetting score to be applied. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 12, 2021 - 16:24 PDT

Investigating

Our monitoring systems have detected a potential issue where A2P registration in the Twilio Console shows a malformed UI. Developers may experience the 'Continue' button not navigating to the next page. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Aug 12, 2021 - 15:57 PDT

This incident affected: DEVELOPER TOOLS (Console).