SMS Delivery Delays and Failures Between Twilio and Multiple Networks in Brazil and Italy

Incident Report for Twilio

Update

We have observed a recovery in SMS delivery between Twilio and network subscribers on multiple networks in Brazil and Italy and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Oct 13, 2026 - 22:57 PDT

Monitoring

We have observed a recovery in SMS delivery between Twilio and network subscribers on multiple networks in Brazil and Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 13, 2026 - 20:57 PDT

Update

Twilio customers may be experiencing SMS delivery delays and failures between Twilio and network subscribers on multiple networks in Brazil and Italy. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 13, 2026 - 20:20 PDT

Investigating

Twilio customers may be experiencing SMS delivery delays and failures between Twilio and network subscribers on multiple networks in Brazil and Italy. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 13, 2026 - 19:20 PDT

This incident affects: CARRIER NETWORK (SMS, Latin America, SMS, Europe).