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AccSec Verizon US API Error - Unsupported Subscriber
Incident
Report for Twilio
Resolved
The incident affecting Verify API Silent Network Auth method which caused users to receive an "Unsupported Subscriber" error response has now been resolved. It was determined that the incident was related to incompatible handsets and was not caused by degraded carrier performance. The service is operational at this time.
Update
We have started seeing recovery for Verify-Silent Network Auth. We will continue to monitor to ensure a full recovery. We expect to provide another update on 12/04/2023 at 12:00 pm PST or as soon as more information becomes available.
Update
We have started seeing recovery for Verify-Silent Network Auth. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Update
We have started seeing recovery for Verify-Silent Network Auth. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Update
We have started seeing recovery for Verify-Silent Network Auth. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Monitoring
We have started seeing recovery for Verify-Silent Network Auth. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Investigating
We've become aware of a potential issue with Verify product. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: ACCOUNT SECURITY (Verify).