Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
SMS Delivery Failures to Telecel Network in Zimbabwe for Non-OTP Messages
Incident
Report for Twilio
Resolved
We continue experiencing SMS delivery failures when sending non-OTP messages to Telecel Network in Zimbabwe. Since the impact is limited to a small set of customers, we are closing this incident post and will reach out to these customers individually for further follow-ups.
Update
We continue experiencing SMS delivery failures when sending non-OTP messages to Telecel Network in Zimbabwe. Since the impact is limited to a small set of customers, we are closing this incident post and will reach out to these customers individually for further follow-ups.
Update
We continue to experience SMS delivery failures when sending non-OTP messages to Telecel Network in Zimbabwe. Our engineers are working with our carrier partner to get a prompt resolution. We expect to have new updates in 24 hours or as soon as more information becomes available.
Update
We continue to experience SMS delivery failures when sending non-OTP messages to Telecel Network in Zimbabwe. Our engineers are working with our carrier partner to get a prompt resolution. We expect to have new updates in 24 hours or as soon as more information becomes available.
Update
We continue to experience SMS delivery failures when sending non-OTP messages to Telecel Network in Zimbabwe. Our engineers are working with our carrier partner to get a prompt resolution. We expect to have new updates in 24 hours or as soon as more information becomes available.
Update
We continue to experience SMS delivery failures when sending non-OTP messages to Telecel Network in Zimbabwe. Our engineers are working with our carrier partner to get a prompt resolution. We expect to have new updates in 24 hours or as soon as more information becomes available.
Update
We continue to experience SMS delivery failures when sending non-OTP messages to Telecel Network in Zimbabwe. Our engineers are working with our carrier partner to get a prompt resolution. We expect to have new updates in 24 hours or as soon as more information becomes available.
Update
We continue to experience SMS delivery failures when sending non-OTP messages to Telecel Network in Zimbabwe. Our engineers are working with our carrier partner to get a prompt resolution. We expect to have new updates in 24 hours or as soon as more information becomes available.
Update
We continue to experience SMS delivery failures when sending non-OTP messages to Telecel Network in Zimbabwe. Our engineers are working with our carrier partner to get a prompt resolution. We expect to have new updates in 24 hours or as soon as more information becomes available.
Update
We continue to experience SMS delivery failures when sending non-OTP messages to Telecel Network in Zimbabwe. Our engineers are working with our carrier partner to got a prompt resolution. We expect to have new updates in 24 hours or as soon as more information becomes available.
Update
We continue to experience SMS delivery failures when sending non-OTP messages to Telecel Network in Zimbabwe. Our engineers are working with our carrier partner to got a prompt resolution. We expect to have new updates by June 5 2023 at 14:50 Pacific time or as soon as more information becomes available.
Update
We continue to experience SMS delivery failures when sending non-OTP messages to Telecel Network in Zimbabwe. Our engineers are working with our carrier partner to got a prompt resolution. We expect to have new updates by June 1 2023 at 14:53 Pacific time or as soon as more information becomes available.
Update
We continue to experience SMS delivery failures when sending messages to Telecel Network in Zimbabwe. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours (daily) or as soon as more information becomes available.
Update
We continue to experience SMS delivery failures when sending messages to Telecel Network in Zimbabwe. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours (daily) or as soon as more information becomes available.
Update
We continue to experience SMS delivery failures when sending messages to Telecel Network in Zimbabwe. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours (daily) or as soon as more information becomes available.
Update
We continue to experience SMS delivery failures when sending messages to Telecel Network in Zimbabwe. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours (daily) or as soon as more information becomes available.
Update
We continue to experience SMS delivery failures when sending messages to Telecel Network in Zimbabwe. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours (daily) or as soon as more information becomes available.
Update
We have confirmed that OTP messages are being correctly processed, the problem persist with non OTP messages. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours (daily) or as soon as more information becomes available.
Update
We continue to experience SMS delivery delays when sending messages to Telecel Network in Zimbabwe. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours (daily) or as soon as more information becomes available.
Update
We continue to experience SMS delivery delays when sending messages to Telecel Network in Zimbabwe. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours (daily) or as soon as more information becomes available.
Update
We continue to experience SMS delivery delays when sending messages to Telecel Network in Zimbabwe. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Update
We continue to experience SMS delivery delays when sending messages to Telecel Network in Zimbabwe. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Update
We continue to experience SMS delivery delays when sending messages to Telecel Network in Zimbabwe. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Update
We continue to experience SMS delivery delays when sending messages to Telecel Network in Zimbabwe. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Update
We are experiencing SMS delivery delays when sending messages to Telecel Network in Zimbabwe. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Investigating
Our monitoring systems have detected a potential issue with SMS messages to Zimbabwe. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: CARRIER NETWORK (SMS, Middle East & Africa).