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        SMS Delivery Failures to Telecel Network in Zimbabwe for Non-OTP Messages

        Incident Report for Twilio

        Resolved

        We continue experiencing SMS delivery failures when sending non-OTP messages to Telecel Network in Zimbabwe. Since the impact is limited to a small set of customers, we are closing this incident post and will reach out to these customers individually for further follow-ups.
        Posted Jun 12, 2023 - 14:11 PDT

        Update

        We continue experiencing SMS delivery failures when sending non-OTP messages to Telecel Network in Zimbabwe. Since the impact is limited to a small set of customers, we are closing this incident post and will reach out to these customers individually for further follow-ups.
        Posted Jun 12, 2023 - 14:10 PDT

        Update

        We continue to experience SMS delivery failures when sending non-OTP messages to Telecel Network in Zimbabwe. Our engineers are working with our carrier partner to get a prompt resolution. We expect to have new updates in 24 hours or as soon as more information becomes available.
        Posted Jun 12, 2023 - 10:26 PDT

        Update

        We continue to experience SMS delivery failures when sending non-OTP messages to Telecel Network in Zimbabwe. Our engineers are working with our carrier partner to get a prompt resolution. We expect to have new updates in 24 hours or as soon as more information becomes available.
        Posted Jun 11, 2023 - 14:29 PDT

        Update

        We continue to experience SMS delivery failures when sending non-OTP messages to Telecel Network in Zimbabwe. Our engineers are working with our carrier partner to get a prompt resolution. We expect to have new updates in 24 hours or as soon as more information becomes available.
        Posted Jun 10, 2023 - 14:43 PDT

        Update

        We continue to experience SMS delivery failures when sending non-OTP messages to Telecel Network in Zimbabwe. Our engineers are working with our carrier partner to get a prompt resolution. We expect to have new updates in 24 hours or as soon as more information becomes available.
        Posted Jun 09, 2023 - 14:49 PDT

        Update

        We continue to experience SMS delivery failures when sending non-OTP messages to Telecel Network in Zimbabwe. Our engineers are working with our carrier partner to get a prompt resolution. We expect to have new updates in 24 hours or as soon as more information becomes available.
        Posted Jun 08, 2023 - 14:47 PDT

        Update

        We continue to experience SMS delivery failures when sending non-OTP messages to Telecel Network in Zimbabwe. Our engineers are working with our carrier partner to get a prompt resolution. We expect to have new updates in 24 hours or as soon as more information becomes available.
        Posted Jun 07, 2023 - 14:51 PDT

        Update

        We continue to experience SMS delivery failures when sending non-OTP messages to Telecel Network in Zimbabwe. Our engineers are working with our carrier partner to get a prompt resolution. We expect to have new updates in 24 hours or as soon as more information becomes available.
        Posted Jun 06, 2023 - 14:43 PDT

        Update

        We continue to experience SMS delivery failures when sending non-OTP messages to Telecel Network in Zimbabwe. Our engineers are working with our carrier partner to got a prompt resolution. We expect to have new updates in 24 hours or as soon as more information becomes available.
        Posted Jun 05, 2023 - 14:49 PDT

        Update

        We continue to experience SMS delivery failures when sending non-OTP messages to Telecel Network in Zimbabwe. Our engineers are working with our carrier partner to got a prompt resolution. We expect to have new updates by June 5 2023 at 14:50 Pacific time or as soon as more information becomes available.
        Posted Jun 01, 2023 - 14:50 PDT

        Update

        We continue to experience SMS delivery failures when sending non-OTP messages to Telecel Network in Zimbabwe. Our engineers are working with our carrier partner to got a prompt resolution. We expect to have new updates by June 1 2023 at 14:53 Pacific time or as soon as more information becomes available.
        Posted May 30, 2023 - 14:53 PDT

        Update

        We continue to experience SMS delivery failures when sending messages to Telecel Network in Zimbabwe. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours (daily) or as soon as more information becomes available.
        Posted May 29, 2023 - 14:54 PDT

        Update

        We continue to experience SMS delivery failures when sending messages to Telecel Network in Zimbabwe. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours (daily) or as soon as more information becomes available.
        Posted May 28, 2023 - 15:16 PDT

        Update

        We continue to experience SMS delivery failures when sending messages to Telecel Network in Zimbabwe. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours (daily) or as soon as more information becomes available.
        Posted May 27, 2023 - 15:10 PDT

        Update

        We continue to experience SMS delivery failures when sending messages to Telecel Network in Zimbabwe. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours (daily) or as soon as more information becomes available.
        Posted May 26, 2023 - 15:20 PDT

        Update

        We continue to experience SMS delivery failures when sending messages to Telecel Network in Zimbabwe. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours (daily) or as soon as more information becomes available.
        Posted May 25, 2023 - 15:28 PDT

        Update

        We have confirmed that OTP messages are being correctly processed, the problem persist with non OTP messages. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours (daily) or as soon as more information becomes available.
        Posted May 24, 2023 - 16:16 PDT

        Update

        We continue to experience SMS delivery delays when sending messages to Telecel Network in Zimbabwe. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours (daily) or as soon as more information becomes available.
        Posted May 23, 2023 - 23:38 PDT

        Update

        We continue to experience SMS delivery delays when sending messages to Telecel Network in Zimbabwe. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours (daily) or as soon as more information becomes available.
        Posted May 22, 2023 - 23:59 PDT

        Update

        We continue to experience SMS delivery delays when sending messages to Telecel Network in Zimbabwe. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Posted May 22, 2023 - 07:07 PDT

        Update

        We continue to experience SMS delivery delays when sending messages to Telecel Network in Zimbabwe. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Posted May 21, 2023 - 23:10 PDT

        Update

        We continue to experience SMS delivery delays when sending messages to Telecel Network in Zimbabwe. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Posted May 21, 2023 - 19:15 PDT

        Update

        We continue to experience SMS delivery delays when sending messages to Telecel Network in Zimbabwe. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted May 21, 2023 - 17:23 PDT

        Update

        We are experiencing SMS delivery delays when sending messages to Telecel Network in Zimbabwe. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted May 21, 2023 - 16:25 PDT

        Investigating

        Our monitoring systems have detected a potential issue with SMS messages to Zimbabwe. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Posted May 21, 2023 - 16:20 PDT
        This incident affected: CARRIER NETWORK (SMS, Middle East & Africa).
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