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        SMS Delivery Delays From Network Subscribers to a Subset of Twilio Phone Numbers in Australia

        Incident Report for Twilio

        Resolved

        We are no longer experiencing delivery delays from network subscribers to a subset of Twilio phone numbers in Australia. This incident has been resolved.
        Posted Jan 13, 2026 - 22:55 PST

        Monitoring

        We are observing recovery in SMS delivery delays from network subscribers to a subset of Twilio phone numbers in Australia. We will continue monitoring the service to ensure full recovery and will provide another update within 2 hours or sooner as more information becomes available.
        Posted Jan 13, 2026 - 20:51 PST

        Update

        We are currently experiencing SMS delivery delays from network subscribers to a subset of Twilio phone numbers in Australia. Our engineers are actively working with our carrier partner to resolve the issue. We will provide another update within 4 hours or sooner as more information becomes available.
        Posted Jan 13, 2026 - 20:08 PST

        Update

        We are currently experiencing SMS delivery delays from network subscribers to a subset of Twilio phone numbers in Australia. Our engineers are actively working with our carrier partner to resolve the issue. We will share another update within 2 hours or sooner as more information becomes available.
        Posted Jan 13, 2026 - 18:10 PST

        Investigating

        We are experiencing SMS delivery delays from network subscribers to a subset of Twilio phone numbers in Australia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted Jan 13, 2026 - 17:09 PST
        This incident affected: CARRIER NETWORK (SMS, APAC).