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System Metrics
Flex Agents are Unable to Make Outbound Voice Calls to a Subset of Numbers
Incident
Report for Twilio
Resolved
The issue with Flex voice calls failing has been resolved and the Flex platform is operating normally at this time.
Monitoring
Our engineering team implemented a fix and Flex voice calls are now completing normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Update
Our engineers have identified the issue causing Flex voice calls to fail to a subset of numbers and are working to deploy a fix. Agents may receive the following error when attempting calls to a subset of numbers "Unable to connect your call. Please try again or contact support". We expect to provide another update in 1 hour or as soon as more information becomes available.
Identified
Our engineers have identified the issue causing Flex voice calls to fail to a subset of US numbers and are working to deploy a fix. Agents may receive the following error when attempting calls to a subset of US numbers "Unable to connect your call. Please try again or contact support". We expect to provide another update in 1 hour or as soon as more information becomes available. becomes available.
Update
We are investigating voice call failures with Flex for a subset of customers. Agents may receive the following error when attempting to make a call "Unable to connect your call. Please try again or contact support". We expect to provide another update in 1 hour or as soon as more information becomes available.
Investigating
We've become aware of a potential issue with Flex voice calls. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: FLEX (Flex Application Platform).