Elevated HTTP 500 Errors for Programmable Voice Recordings API Resource

Incident Report for Twilio

Resolved

The issue causing elevated rates of HTTP 500 errors for the Programmable Voice recordings API resource has been resolved, and the service is operating normally at this time.

Posted Sep 09, 2021 - 11:41 PDT

Monitoring

We are seeing recovery from the API errors for voice call recordings and are monitoring closely for any changes. We are now reporting the status of the A2P brand registration API resource as a separate incident. We will provide another update in 30 minutes or as soon as more information becomes available.

Posted Sep 09, 2021 - 11:10 PDT

Update

We are currently investigating an elevated rate of HTTP 500 errors when accessing or modifying A2P brand registration or Programmable Voice call recordings. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.

Posted Sep 09, 2021 - 10:23 PDT

Investigating

Our monitoring systems have detected a potential issue causing elevated rates of HTTP 500 errors for Programmable Messaging and Programmable Voice REST API requests. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Sep 09, 2021 - 09:53 PDT

This incident affected: PROGRAMMABLE VOICE (Recording).