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        SMS Delivery Delays from Twilio to Telenet BidCo NV and Base Networks in Belgium

        Incident Report for Twilio

        Resolved

        The incident has been resolved and SMS delivery from Twilio to Telenet BidCo NV and Base network subscribers in Belgium is operating normally.
        Posted Aug 19, 2026 - 05:43 PDT

        Monitoring

        We have observed a recovery in SMS delivery delays from Twilio to Telenet BidCo NV and Base networks subscribers in Belgium and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Aug 19, 2026 - 04:37 PDT

        Update

        Twilio customers may be experiencing SMS delivery delays from Twilio to Telenet BidCo NV and Base networks subscribers in Belgium. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Aug 19, 2026 - 04:02 PDT

        Update

        Twilio customers may be experiencing SMS delivery delays from Twilio to Telenet BidCo NV and Base networks subscribers in Belgium. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Aug 19, 2026 - 02:01 PDT

        Identified

        Twilio customers may be experiencing SMS delivery delays from Twilio to Telenet network subscribers in Belgium. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted Aug 19, 2026 - 00:57 PDT

        Investigating

        Twilio customers may be experiencing SMS delivery delays from Twilio to Telenet BidCo NV network subscribers in Belgium. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted Aug 19, 2026 - 00:50 PDT
        This incident affected: CARRIER NETWORK (SMS, Europe).