Flex SDK VirtualAgent not working - Google DialogFlow returns 404

Incident Report for Twilio

Resolved

Issue with Flex's VirtualAgent functionality has been resolved, and it is operating normally with limited impact.

Posted Apr 07, 2024 - 05:16 PDT

Monitoring

Flex's VirtualAgent functionality is now operating normally with limited impact. We will continue to monitor for system stability. We'll provide another update in 1 hour or as soon as more information becomes available.

Posted Apr 07, 2024 - 04:45 PDT

Identified

Our engineers have identified the issue with Flex's VirtualAgent functionality, Google DialogFlow returns 404 and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Apr 07, 2024 - 04:00 PDT

This incident affected: FLEX (Flex Application Platform).