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        Elevated TaskRouter 500 Error Messages for Worker Statistics Service

        Incident Report for Twilio

        Resolved

        This incident has been resolved.
        Posted Feb 06, 2020 - 10:54 PST

        Update

        Between 7:30 AM PST and 9:00 AM PST we experienced TaskRouter 500 error messages for worker statistics service. No other resources were impacted during that time and service has since been restored.
        Posted Feb 06, 2020 - 10:20 PST

        Monitoring

        Between 7:30 AM PST and 9:00 AM PST we experienced TaskRouter 500 error messages for worker statistics. No other resources were impacted during that time and service has since been restored.
        Posted Feb 06, 2020 - 10:08 PST

        Investigating

        Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Posted Feb 06, 2020 - 09:38 PST
        This incident affected: FLEX (TaskRouter).
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