MMS delivery delays in North America

Incident Report for Twilio

Resolved

All systems are operating normally at this time.

Posted Oct 21, 2018 - 17:09 PDT

Monitoring

We're seeing a recovery in MMS delivery. New messages are being delivered normally. There is, however, a backlog of messages yet to be delivered. We'll continue to monitor the situation until the backlogs have cleared.

Posted Oct 21, 2018 - 16:50 PDT

Update

We are continuing to investigate this issue.

Posted Oct 21, 2018 - 16:27 PDT

Investigating

We are currently experiencing delivery delays of up to one hour in sending and receiving multi-media messages (MMS) over long codes in the US and Canada. Shortcode MMS is operating normally. Our engineers are working on it, and we'll provide further updates as more information becomes available.

Posted Oct 21, 2018 - 16:22 PDT

This incident affected: PROGRAMMABLE MESSAGING (MMS).