SMS Delivery Delays to Bell Network in Canada from Twilio Short Codes

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to the Bell network. This incident has been resolved.

Posted Aug 12, 2021 - 13:57 PDT

Monitoring

We are observing recovery in SMS delivery delays when sending messages to Bell Network in Canada from a subset of Twilio Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 12, 2021 - 11:56 PDT

Update

We are still experiencing SMS delivery delays when sending messages to Bell Network in Canada from a subset of Twilio Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Aug 12, 2021 - 10:50 PDT

Update

We are experiencing SMS delivery delays when sending messages to Bell Network in Canada from a subset of Twilio Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 12, 2021 - 08:54 PDT

Investigating

We are experiencing SMS delivery delays when sending messages to Bell Network in Canada from a subset of Twilio Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 12, 2021 - 07:56 PDT

This incident affected: CARRIER NETWORK (SMS Short Code, North America).