Failures with inbound calls in Italy

Incident Report for Twilio

Resolved

From approximately 8:00 to 14:00 GMT some numbers in the Ancona, Bari, Firenze, Padova & Palermo areas were unable to receive calls. This issue has now been resolved.

Posted Nov 24, 2017 - 07:01 PST

Update

Our engineers, in collaboration with our peering partner in Italy, continue to work on restoring service. We will provide a further update in 4 hours or upon resolution.

Posted Nov 24, 2017 - 05:05 PST

Update

We are continuing to work on restoring service with our peering partner in Italy. We will provide a further update in 1 hour.

Posted Nov 24, 2017 - 03:57 PST

Update

The issue has been identified by our peering partner in Italy. We are continuing to work to restore service.

Posted Nov 24, 2017 - 03:13 PST

Update

Failures receiving inbound calls in Italy impacting Ancona, Bari, Firenze, Padova & Palermo.

Posted Nov 24, 2017 - 02:48 PST

Identified

The issue has been identified and a fix is being implemented.

Posted Nov 24, 2017 - 02:41 PST

This incident affected: PHONE NUMBERS.