SMS Delivery Delays from a Subset of Twilio Short Codes to Multiple Networks in Colombia

Incident Report for Twilio

Resolved

The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to affected networks in Colombia is operating normally.

Posted Jul 11, 2026 - 20:37 PDT

Update

We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to network subscribers on multiple networks in Colombia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Jul 11, 2026 - 17:26 PDT

Monitoring

We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to network subscribers on multiple networks in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 11, 2026 - 15:25 PDT

Identified

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in Colombia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 11, 2026 - 13:21 PDT

Investigating

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 11, 2026 - 12:19 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America).