Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
Zipwhip Gateway
Issues related to Zipwhip's Services
System Metrics
Super Sim Data Connectivity Issues
Incident
Report for Twilio
Resolved
The super sim data connectivity issues has been resolved and [product][service] is operating normally at this time.
Monitoring
We have started seeing recovery for Super SIM data connectivity issues with one of our partners. We will continue to monitor to ensure a full recovery. We expect to provide another update in 1 Hour or as soon as more information becomes available.
Update
At ~12:30pm PT we observed ~12% of Super SIMs active data sessions disconnecting. The cause of the disruption appears to be due to issues in a single GTP hub at a downstream connectivity partner. We immediately observed an increase in events on the partner's redundant GTP hubs and the impacted GTP hub is now handling traffic again. Devices that were disconnected should have been able to regain connectivity after reconnecting. We will provide another update in 2 hours or sooner once more information becomes available.
Update
We are experiencing Super SIM data connectivity issues with one of our partners. Our engineering team is actively working with the affected network provider to resolve the issue. We will provide another update in 1 hour or sooner once more information becomes available.
Update
We are continuing to investigate this issue.
Update
We are continuing to investigate this issue.
Investigating
We are experiencing Super SIM data connectivity issues with one of our partners. Our engineering team is actively working with the affected network provider to resolve the issue. We will provide another update in 1 hour or sooner once more information becomes available.