Call Issues in Programmable Voice Services

Incident Report for Twilio

Resolved

Programmable voice services were degraded for 75 minutes between 06:00 AM and 07:15 AM Pacific Time on 12/15/2023. During this period of time, Programmable Voice and Flex customers may have experienced an increase in latency for call creation and call transfers. Customers would also have seen an increase in call failures and a spike of errors. The issue has now been resolved.

Posted Dec 16, 2023 - 08:39 PST