The issue causing Account balance update delay in Twilio Platform has been rectified and Account balance is now being reflected real-time. This incident has been resolved.
Posted May 02, 2021 - 19:41 PDT
Monitoring
We are seeing recovery with the Account balance update delay in Twilio Platform. Account balance should now accurately reflect the correct real-time balance. We are monitoring the service for 30 minutes to ensure a full recovery.
Posted May 02, 2021 - 19:11 PDT
Update
We are experiencing Account balance update delay in Twilio Platform. A small subset of customers may not see account balance being reflected real-time. We will provide another update in 1 hour or as soon as more information becomes available.
Posted May 02, 2021 - 18:59 PDT
Investigating
Our monitoring systems have detected a potential issue with Twilio Billing product. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Posted May 02, 2021 - 18:38 PDT
This incident affected: TWILIO PLATFORM (Billing).
