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Delay in Account Balance Update in Twilio Platform
Incident
Report for Twilio
Resolved
The issue causing Account balance update delay in Twilio Platform has been rectified and Account balance is now being reflected real-time. This incident has been resolved.
Monitoring
We are seeing recovery with the Account balance update delay in Twilio Platform. Account balance should now accurately reflect the correct real-time balance. We are monitoring the service for 30 minutes to ensure a full recovery.
Update
We are experiencing Account balance update delay in Twilio Platform. A small subset of customers may not see account balance being reflected real-time. We will provide another update in 1 hour or as soon as more information becomes available.
Investigating
Our monitoring systems have detected a potential issue with Twilio Billing product. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: TWILIO PLATFORM (Billing).
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